Last updated: June 6, 2026
We accept returns within 30 days of the
To be eligible for a return, the item must be:
— In the same condition as received
— Unused and in its original packaging
— With all accessories, manuals, and contents
— Items damaged by the customer
— Items returned after the 30-day window
— Final sale or clearance items
— Items missing original packaging or
Email support@urbancartusa.com with:
— Photos if the item is damaged
We will provide return instructions and a Return
Merchandise Authorization (RMA) number within
Do not ship items back without an RMA —
unauthorized returns will not be accepted.
Once we receive and inspect the return, we will
process your refund to the original payment
method within 10 business days.
Original shipping costs are non-refundable unless
the return is due to our error or a defective
Return shipping costs are the responsibility of
the customer unless the item is defective or
If you received a defective or incorrect item,
contact us within 7 days of delivery with photos.
We will arrange a full replacement or refund at
no cost to you, including return shipping.
Email : support@urbancartusa.com
Phone : +1 (206) 555-0472